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faq

Frequently Asked Questions
Our payment options are vast and include the following, subject to availability:
  • Credit card: VISA & Mastercard
  • Debit card: VISA & Mastercard
  • EFT through Payfast
  • EFT through Payfast

Note :For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

If an option is not available for you, don’t worry. There are lots of other 100% secure and easy ways to pay, including EFT & credit card.

First, check that the account you are logged into is the same account that the promo code was sent to. Please note the following:
  • You may only apply one promo code per checkout.
  • If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically apply the promotion of greater value/benefit to you.
  • You can also check the terms and conditions of the promotion you're trying to apply to see if anything of the following applies to your code:
    1. Brand exclusions Sometimes certain brands are excluded from a promotion.
    2. Minimum spend: Some vouchers or promotions require a minimum spend in order to be redeemed.
    3. Expiry date: Check the expiry date of the promotion to ensure your code is still valid.

For more information on promotional codes and vouchers, please see our Terms and Conditions.

We'll email you whenever the status of your order changes.